Answers to the most commonly asked questions about Quadient and our postage meters.

There are no additional charges. You only have to pay for the postage you use, the ink consumed and your monthly rental. Our products have an advanced scale that allows you to weigh letters and parcels with precision, avoiding paying more than you should.

Yes! With our franking machines, you can increase the visibility of your business by adding your company logo to every envelope that you frank.

Yes, it does! Royal Mail applies a discount for franked mail – it is up to 28% less than a stamp. Click here to view a complete price comparison between franking and stamps.

Fill out the online order form to get in contact with a Quadient representative. You will receive your Quadient meter within 2 weeks from the date of your order.

Yes! We will send you a brand new machine and not a second-hand one, unlike other manufacturers.

Yes. Quadient has franking machines for businesses and mail volumes of all sizes. Get in contact with a Quadient representative for details on our complete line of franking machines.

Absolutely. If you own or manage a small business, you know your time and resources are valuable. Franking machines make sense for ANY volume of mail and for any sized business. You don’t have to waste time and money running to the post office for stamps or reduce staff productivity to get the next mailing out.

Today’s machine makes sense for ANY mail volume. For the first time ever, postage actually costs less with the Quadient franking machines. Also, consider the time spent driving to the post office (especially with the high cost of fuel) and standing in line. Plus, with our machines, you can take advantage of lower shipping rates for packages. Spend more time working on your business than processing your mail.

Sending your mail with a Quadient franking machine is extremely fast and easy. You only have to complete four steps:
1. Weigh-in the item (envelope or parcel) on the inbuilt scales of your machine.
2. Select the class of the mail you would like to use.
3. Select any further requirements, the message, and the logo you would like to see franked on your item.
4. Place the envelope (or a label for parcels) upwards on the feeder and feed it into the machine. The correct postage will be printed on your item and you will be ready to send this to your customers.
That’s all there is to it!

With Quadient, you will have peace of mind by not worrying about constantly controlling the ink levels. With Auto-Ink, the machine will know when your ink cartridge is about to finish and will order a new one for you.
With an ink cartridge, you will typically be able to frank:

• 2,000 letters with the IS-280
• 4,700 letters with the IX-3
• 5,700 letters with the IX-5

You can easily manage your postage account, make payments, and set up alerts on MyQuadient – your online account. Once we send you your account number, signing up will be easy and free, and you will be able to benefit from plenty of additional functionality by joining our customer portal.

Not at all. Just get in contact with one of our friendly Quadient representatives and they will assist you. And because our machines are truly plug-and-play, getting started with your new machine will be just as hassle-free.

Far from it. Quadient products are all connected via LAN, and come with self-install guides. But just in case, you can always contact your Quadient representative if you have any questions.

You can post franked mail in your nearest post box using metered mail envelopes, which can be used to post up to 30 items per day. You can also hand it in at your local Post Office or post it in a franked mailbox.

Yes! Quadient has a recognised Information Security Management System (ISO 27001). We’re also regulated by the Financial Conduct Authority and we’re approved by Royal Mail.

Yes, service is included with UK based telephone support and, should it be needed, a replacement machine.

Please get in contact with your Quadient representative immediately if you have any questions regarding your Quadient machine, or if you experience any trouble operating your new machine.

You will be supported by a UK based contact centre that can solve most issues over the phone. Our machines include remote diagnostics, and if the machine cannot be fixed, we will send a new machine to you.